Terms and Conditions
Last updated: 01 November 2026
1. About Us
These Terms and Conditions apply to the wedding planning platform operated by Envion (Pty) Ltd, registration number 2025 / 054861 / 07, with its registered business address at 45 Bittern Crescent, Saxonsea, Cape Town, 7349, Western Cape, South Africa.
The platform is provided under the Pro Web Design name, operated by Envion (Pty) Ltd.
By creating an account, accessing or using the platform, you agree to these Terms and Conditions. If you do not agree, you should not create an account or use the platform.
2. Using the Platform
The platform provides wedding planners with tools to organise their business operations, manage individual weddings, collaborate with couples and suppliers, and provide couples with personalised wedding planning dashboards and wedding websites.
Access may be provided to wedding planners, their authorised staff, couples, suppliers and other invited participants.
The person or business registering and managing a paid planner account is responsible for its subscription, account administration and the appropriate management of users invited to its workspaces.
These Terms apply to all users of the platform, including invited users, where relevant to their use of the service.
3. Accounts and Account Security
You are responsible for providing accurate and up-to-date account information and keeping your login credentials secure.
You must not share your login credentials with unauthorised individuals or allow others to access your account without permission.
You must notify us promptly if you suspect that your account has been accessed, compromised or used without your authorisation.
We reserve the right to temporarily restrict access where reasonably necessary to protect accounts, users, personal information or the security of the platform.
4. Plans and Payments
Access to the platform is provided through subscription plans with different features and usage limits.
Plan details, pricing, billing periods and applicable limits will be displayed on our website or during the subscription process.
Unless otherwise stated, subscriptions are billed monthly in advance and automatically renew at the beginning of each billing period.
By subscribing, you authorise the applicable recurring payments through the selected payment method.
You are responsible for ensuring that your payment information remains valid and that sufficient funds are available when payments are due.
If a payment fails, we may notify you and provide an opportunity to resolve the outstanding payment. We reserve the right to restrict or suspend access if payment remains outstanding after reasonable notice.
You may cancel your subscription at any time. Unless otherwise required by law or expressly agreed otherwise, cancellation will prevent the next renewal and your access will continue until the end of the current paid billing period.
Refunds are handled in accordance with applicable South African law and any additional refund terms communicated at the time of purchase.
Where a statutory cooling-off or cancellation right applies, these Terms do not remove that right.
We may change subscription prices or plan features from time to time. Any price changes affecting an existing subscription will be communicated in advance and will apply from a subsequent billing period, not retrospectively.
If your subscription plan has limits on active weddings, staff accounts or other resources, you may need to upgrade your plan before adding further resources. Reaching a plan limit will not automatically authorise us to delete existing wedding information.
5. Your Content and Intellectual Property
You retain ownership of the content you upload or add to the platform, including photographs, text, documents, wedding details and other materials.
By using the platform, you grant Envion (Pty) Ltd a limited, non-exclusive licence to store, process, display and transmit your content only as reasonably necessary to provide, maintain and support the services.
This permission does not transfer ownership of your content to us.
The platform itself, including its software, functionality, design systems, templates, branding, original graphics and underlying technology, remains the property of Envion (Pty) Ltd or its respective licensors.
You may not copy, reproduce, redistribute, resell, reverse engineer or commercially exploit the platform or its proprietary components without our prior written permission.
You are responsible for ensuring that you own or have permission to use any content you upload, including photographs, documents, logos and personal information belonging to other individuals.
6. Couples, Suppliers and Guest Information
Wedding planners are responsible for managing access to their wedding workspaces and deciding which couples, staff members, suppliers and other participants are invited.
Planners must ensure that they have the necessary authority or lawful basis to add and process personal information relating to couples, guests, suppliers and other individuals.
Users must only access information and workspaces they have been authorised to use.
Each user is responsible for ensuring that information they provide is accurate and appropriate for its intended purpose.
We are not responsible for inaccurate information submitted by users or for unauthorised disclosures caused by users sharing information outside the permissions and security controls provided by the platform.
7. Data Protection and Privacy
We take the protection of personal information seriously and process personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
We will take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, damage or unlawful processing.
Wedding planners remain responsible for ensuring that personal information they collect from couples, guests and suppliers is obtained and used lawfully.
Where we process personal information on behalf of a wedding planner, the applicable responsibilities and processing arrangements will be governed by the relevant data processing terms.
Our Privacy Policy explains how we collect, use, store and protect personal information and should be read together with these Terms.
8. Acceptable Use
You agree to use the platform lawfully and responsibly.
You must not:
- Use the platform for unlawful, fraudulent or misleading activities.
- Upload malicious software, harmful files or unauthorised material.
- Send spam, unsolicited messages or communications that violate applicable laws.
- Attempt to access accounts, workspaces, systems or information without authorisation.
- Interfere with the operation, security or availability of the platform.
- Attempt to reverse engineer, exploit or compromise the platform or its underlying infrastructure.
- Use the platform to distribute content that infringes another person's legal rights.
We may investigate suspected misuse and take reasonable action, including restricting or suspending accounts where necessary.
9. Platform Availability and Support
We make reasonable efforts to keep the platform accessible, functional and secure.
However, we cannot guarantee uninterrupted availability or that every feature will operate without occasional errors or interruptions.
Access may be affected by scheduled maintenance, software updates, hosting infrastructure, third-party services, internet connectivity, security incidents or circumstances beyond our reasonable control.
Where reasonably practicable, we will endeavour to minimise disruptions and restore affected services as soon as possible.
If you experience technical difficulties or identify an issue, please contact support@prowebdesign.co.za.
10. Third-Party Services
The platform may use or integrate with third-party services, including hosting providers, payment processors, communication services and other external technologies.
These services may be subject to their own terms, conditions and privacy policies.
We are not responsible for independent failures, interruptions or actions of third-party providers that are outside our reasonable control.
Where we use or integrate third-party services as part of our own offering, we remain responsible for our own obligations relating to those services.
11. Ending or Suspending Your Account
You may stop using the platform and cancel your subscription at any time, subject to any outstanding payment obligations and applicable cancellation rights.
We may suspend or terminate an account if:
- These Terms are materially breached.
- Subscription payments remain outstanding after reasonable notice.
- The account is used for unlawful or fraudulent activities.
- Continued access presents a security risk to the platform or its users.
- We are legally required to restrict or discontinue access.
Where reasonably possible, we will provide notice and an opportunity to resolve the issue before suspending or terminating an account. Immediate action may be taken where necessary to address serious security risks, unlawful activity or other urgent circumstances.
Data Access and Deletion
Following account suspension or termination, the account owner will have 30 calendar days from the date of notification to request access to export their available account data.
Where an export is requested, we will provide a reasonable means of retrieving the available data, subject to technical limitations, security requirements and applicable law.
After this period, we may proceed with deleting the account data from our active systems.
Certain information may be retained where required by law, necessary for legitimate business recordkeeping or required to resolve outstanding legal matters. Residual copies stored in routine backups may remain until they are overwritten or deleted through the normal backup retention process.
Users are responsible for exporting and retaining copies of important information before the applicable period expires.
12. Liability
12.1 Nature of the Platform
The platform is a software service designed to assist wedding planners with organising wedding-related activities, coordinating participants and providing couples with dedicated wedding planning workspaces and wedding websites.
We provide the technology and infrastructure that make these services possible. We do not act as a wedding planner, wedding coordinator, venue, supplier, booking agency or intermediary in agreements between wedding planners, couples and suppliers.
Unless expressly agreed otherwise in a separate written agreement, we are not a party to any arrangement, contract, booking or transaction between users of the platform.
12.2 Responsibility for Wedding Arrangements
Wedding planners remain responsible for the professional planning services they provide to their clients. Couples and suppliers remain responsible for their respective commitments and obligations.
We are not responsible for:
- The performance, quality, availability or conduct of wedding planners, venues, suppliers or other third-party service providers.
- Disagreements, cancellations, missed appointments, delayed services or contractual disputes between planners, couples and suppliers.
- The availability, quality or delivery of services or products arranged independently through the platform.
- Decisions made by couples, planners or suppliers in connection with their wedding arrangements.
Nothing in this section removes any responsibility we may have for our own acts, omissions or obligations as the provider of the platform.
12.3 Platform Availability and Technical Interruptions
We make reasonable efforts to keep the platform accessible, functional and secure. However, uninterrupted availability cannot be guaranteed.
Access may occasionally be affected by scheduled maintenance, updates, hosting or infrastructure interruptions, internet connectivity problems, cyberattacks, security incidents or other unforeseen circumstances.
Where reasonably practicable, we will endeavour to minimise disruption and restore affected services as soon as possible.
We are not responsible for losses arising solely from interruptions or circumstances outside our reasonable control. This does not exclude responsibility for failures caused by our own breach of contract, negligence or other conduct where liability cannot lawfully be excluded.
12.4 User Content and Information
Users are responsible for the accuracy, legality and appropriateness of the information, photographs, documents and other content they upload, submit or publish through the platform.
This includes wedding details, guest information, supplier information, schedules, budgets and website content.
We do not independently verify the accuracy of user-submitted information and are not responsible for decisions or arrangements made in reliance on inaccurate information supplied by another user.
Users must ensure that they have the necessary rights and permissions to upload and share content, including photographs and personal information relating to other individuals.
We will take reasonable measures to protect stored information and maintain appropriate safeguards. However, users are encouraged to retain independent copies of important documents and original content.
Nothing in this section removes our obligations relating to the lawful processing, security, confidentiality or protection of personal information.
12.5 Third-Party Services
The platform may rely on or integrate with third-party services, including hosting providers, payment processors, communication services and other external technologies.
These services may operate under their own terms, conditions and privacy policies.
We are not responsible for independent failures, interruptions, actions or omissions of third-party providers that are outside our reasonable control.
Where we select, integrate or manage a third-party service as part of our own offering, we remain responsible for our own contractual and legal obligations relating to that service.
12.6 Limitation of Liability
To the extent permitted by applicable law, we will not be liable for indirect, incidental or consequential losses arising from the use of, or inability to use, the platform.
This may include loss of business opportunities, anticipated profits, revenue or goodwill, where such losses are legally excludable.
Where we are found legally responsible for a claim arising from the platform, our aggregate liability will, to the extent permitted by applicable law, be limited to the total subscription fees paid by the relevant planner account to us during the twelve (12) months immediately preceding the event giving rise to the claim.
This limitation does not apply to:
- Fraud or intentional misconduct.
- Gross negligence, to the extent liability cannot lawfully be excluded.
- Any liability that applicable law does not permit us to limit or exclude.
- Any statutory rights or remedies available to consumers.
Nothing in these Terms is intended to exclude or restrict liability where doing so would be unlawful.
12.7 User Responsibility and Indemnification
Each user is responsible for their own conduct and for complying with these Terms and applicable laws when using the platform.
A user may be held responsible for losses, claims or reasonable legal costs suffered by us or another party where those losses result directly from that user's:
- Unlawful use of the platform.
- Fraudulent or intentionally harmful conduct.
- Infringement of another person's intellectual property or other legal rights.
- Material breach of these Terms.
- Unauthorised access to or misuse of another user's account or information.
Any indemnification obligation will apply only to the extent that the relevant loss was caused by the user's conduct or breach.
Users will not be required to indemnify us for losses caused by our own negligence, breach of contract, unlawful conduct or other acts or omissions for which we are legally responsible.
12.8 Nothing Removes Your Legal Rights
These Terms are not intended to remove, restrict or override any rights or protections granted under South African law, including the Consumer Protection Act and the Protection of Personal Information Act, where applicable.
If any provision of this section is found to be unlawful, invalid or unenforceable, that provision will be limited or severed to the extent necessary, without affecting the remaining provisions.
Nothing in these Terms prevents a user from exercising any legal right or remedy available to them.
13. Changes to These Terms
We may update these Terms from time to time to reflect changes to the platform, our services or applicable legal requirements.
The latest revision date will always be displayed at the top of this page.
Where changes materially affect your rights or obligations, we will endeavour to provide reasonable notice before the changes take effect.
Your continued use of the platform after the effective date of updated Terms will constitute acceptance of those changes, to the extent permitted by applicable law.
If you do not agree with updated Terms, you may stop using the platform and cancel your subscription, subject to any outstanding payment obligations and applicable legal rights.
14. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of South Africa.
Any disputes arising from these Terms or the use of the platform will be subject to the jurisdiction of the competent courts of South Africa.
Nothing in this section prevents a consumer from exercising any right to approach a court or other dispute resolution body where permitted by applicable law.
15. Contact
If you have questions, concerns or complaints relating to these Terms or the platform, you can contact us using the details below.
Company: Envion (Pty) Ltd
Trading name: Pro Web Design
Address: 45 Bittern Crescent, Saxonsea, Cape Town, 7349, Western Cape, South Africa
Email: legal@envion.co.za
Technical support: support@prowebdesign.co.za
You may also contact us through the contact page on our website.
By creating an account or using the platform, you acknowledge that you have had the opportunity to read and understand these Terms and Conditions.